Hanoi Lion Boutique Hotel & Spa

First class service from Austin, Ling and Billy. Especially from Austin who is a class above, ensuring we have dinner reservations and activities are in order. Not an easy feat considering as there are 8 of us. Location is perfect and is shielded from the usual noise as it is off the main roads. Easy access to food and walking distance to Sword Lake. They even have bicycles to use if you are brave enough to cycle in the Hanoi traffic. Breakfast is good although it can get a little boring as we were in the hotel for a total of 7 days.

We thoroughly enjoyed our stay at this hotel, we had just finished the Ha Giang Loop and were looking to unwind a little. This hotel provided that in abundance, the bed was soft and the comfiest we have had in Vietnam. Large kingsize pillows and robes and slippers. The room was clean, spacious and everything we could have needed was provided. We did our washing here as well, dropped it off at 9:30am and received it back by 6pm washed and dried as well as folded (100k VND per KG). Bathroom had everything in it too, large waterfall shower which was hot and had amazing pressure. Furthermore, we used the spa facilities (sauna and massage) the sauna was £12 for about 45 minutes usage and Binh gave my partner the best massage she has had on our 2 month trip around SE Asia. They also provided tea, watermelon juice and cold fruit prior to the spa. Breakfast on the 8th floor was delicious and had so many options. Reception in general were so amazingly kind and thoughtful, they went above and beyond at all times, providing us breakfast to take away, as we were leaving before 6:00 and they even called our Grab driver to ensure we were picked up and dropped off at the correct locations. Unfortunately didn’t get this receptionists name but he was an absolute gent!

I stayed at Hanoi Lion hotel for three nights and had a mixed experience. On the positive side, the staff was very helpful and nice, and the rooms were relatively clean and comfortable. The wifi was also good, the bed was cozy and the free breakfast had many good options.

It was our first family trip in 10 years, and Hanoi has changed a lot. The only thing that remains the same is the friendliness and hospitality of its people. This hotel was by far the best one we stayed at during our entire vacation. We are a family of three and originally booked a room with an internal window for a cozy and quiet environment. From the moment we checked in, the staff were professional and friendly. They even upgraded us to the Family Suite Terrace, which came with two queen-sized beds. It was spacious yet still cozy, and completely quiet at night. The location is ideal—you can reach almost every place within 10 minutes. Plus, there are plenty of options available at the concierge desk if you haven’t fully planned your trip. The price was also very reasonable and accessible. The highlight of our stay was definitely the incredible staff: Rose, Billy, Austin, Ann, Katherine, and their manager, Mrs. Kim. They were always willing to help and went the extra mile to make us feel as comfortable as if we were at home. It was a true pleasure for our family to be accompanied by such amazing people. Keep up the great work, everyone!

The staff were so friendly and helpful from start to finish. The location of the hotel is perfect. The room was very comfortable and a nice size, but the walls do not have soundproofing. The hotel itself was very clean and offered spa treatments. The breakfast had lots of options too.